![]() So Guys, I am also facing this issue with my new cheap bluetooth headset Boat Rockerz 235V2. The new headset works perfectly, everyone’s happy. Headset returned to seller, and a Plantronics headset ordered instead. Microsoft certainly isn’t, as hundreds of other Bluetooth headsets work perfectly fine for this purpose. If that fails, disable the “Hands-free” device instead, and try again. Disable the “stereo” device, and the mic and headphones should work simultaneously on a call. This is normal for Bluetooth headsets: I get the two device listings for my Sony Bluetooth headset as well. In the Windows Sound Settings, there would be a Stereo device as well as a Hands-Free device listed for the same headset. On the Microsoft Teams user feedback forum, a thread from December 2019, “ JBL Headset not compatible with MS Teams” had a couple of suggested solutions. It’s a JBL problem, and JBL hasn’t addressed it for half a year or more. The problem is not limited to the JBL Tune 600 BTNC model: At least one other model, the JBL Tune 500 BTNC, has been reported to have the same problem. JBL’s response to customers was reported to be “We never said it works with Windows 10 for voice calls” – though that is anecdotal from several Reddit threads and other forums, not an official statement Enable the microphone, and the earpieces garble the incoming sound
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